Customer service a major ruse as phone scam losses up 56% in first half of year

Impersonating customer service staff is the “most rampant tactic” used by phone scammers, Hong Kong police have said, with the number of such frauds rising 45 per cent year on year in the first half of 2026 to 4,830 cases amid an overall decline in deception crimes. Superintendent Kwok Ching-yee of