Dear health insurance CEOs: I’ve been a cancer patient for 22 years, and I’m begging you. Please don’t use AI customer service agents

Dear Sir or Madam, My name is Jonathan Gluck. I’m a cancer patient. I have a type of blood cancer called multiple myeloma that is treatable but, in all but a small percentage of cases, incurable. I’ve been living with my illness for more than 22 years. During that time I’ve undergone dozens of ro