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Western toilet promised on IRCTC portal but not provided; commission orders Rs 20k
Times of India
September 25, 2026
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A 73-year-old senior citizen faced difficulties due to the absence of a promised Western toilet at Chittorgarh railway station. He initially received a minimal refund and compensation from IRCTC but sought more due to his hardships. The Chandigarh state consumer commission deemed the original compen
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