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    Outrage as NHS Trust bans the word 'normal' and forces staff to swap 'discharge' for 'warm handover' in aid of 'anxious patients'

    Daily Mail
    September 14, 2026
    via Daily Mail

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    Outrage as NHS Trust bans the word 'normal' and forces staff to swap 'discharge' for 'warm handover' in aid of 'anxious patients'

    Woke health chiefs at Sussex Health & Care have banned the word 'normal' - amid concerns it makes patients feel alienated.

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