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    The world’s largest health and beauty retailer says AI will make shopping ‘more human, not less’

    Fortune
    September 12, 2026
    via Fortune

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    The world’s largest health and beauty retailer says AI will make shopping ‘more human, not less’

    The biggest risk with AI, warns AS Watson CEO Malina Ngai, is using it to polish today's processes. Do that, and "you get a version of yesterday."

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